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If you require information about companies please see find information on a company How do I access information that is not available through Companies House Products and Services? Follow the advice below to ensure your request for information is dealt with as quickly and smoothly as possible. Before you ask for information To speed up your enquiry, check if the information you're looking for is already on our website:
How do I ask for information? If you can't find the information, please contact the Information Rights Team by letter or email. To help us deal with your query please:
Information Rights Team, Companies House, Crown Way, Cardiff CF14 3UZ Is there a time limit for Companies House to reply to my request? Under the Freedom of Information Act, we must reply to your request for information within 20 working days. Under the Data Protection Act, we must reply to your request for information within 40 calendar days. Will Companies House always provide me with the information I request? Information must be disclosed unless there is a good legal reason not to. If we refuse to give you information then we must explain why. Some information may be exempt under the Freedom of Information Act or Data Protection for a number of reasons. For more information on your rights under this legislation please see Ministry of Justice Will I be charged for the information? Under data protection, most organisations are allowed to charge a maximum of £10. Information that Companies House already makes available through its products and services may be chargeable. Complaints Anyone not happy with the response to their request can make a complaint or request a review of our response, by writing to the Information Rights Team, within two calendar months of the date of the response. The review will be conducted by a senior member of Companies House who has had no previous involvement with the case. If you are then not content with the outcome of your complaint, you may apply directly to the Information Commissioner (ICO), who enforces and oversees the Freedom of Information and Data Protection Acts, for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by us. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. |
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